Booking Policy

A 50 percent deposit is required to book vita plug packages. The remaining balance is due 2 weeks prior to the start of services. Failure to fulfill payment will result in cancellation and your deposit will be non-refundable. We will accommodate 1 reschedule and dates will have to be adjusted by client to suit the availability of vita plug nurses. Payments can be made by an invoice link (includes a 3.5 percent processing fee.) Apple Pay or Venmo.  Cash ap payments are not accepted. All deposits are non-refundable and non-transferable.

Start and Finish Times 

Private care start time will begin at the time of discharge from the surgical center. We reserve the right to begin start time prior to discharge in the event that the patient requires excess time in PACU requiring our staff to wait for patient release. In the event that you do not meet discharge requirements, your nurse will require your return to the recovery room for further monitoring. This wait time will be deducted from your purchased hours. In the event of an emergency and transfer is required to a hospital under no circumstances will refunds be granted as the nurse will remain on standby for your release and be available for tele assistance. 

Emergency Care Policy 
We reserve the right to react promptly to a potential medical emergency and are required by law to call EMS immediately if a patient presents as unstable. In the event that a hospitalization is needed any care/ nursing hours booked with the nurse are non-refundable and may not be transferred for other services. Our staff will be available 24/7 for tele assistance for patient and hospital medical staff. Due to COVID 19 restrictions we will no longer enter into the hospital with clients. However, we will make contact with the emergency room charge nurse and ensure that proper communication regarding your post-operative requirements and orders from your surgeon are added to your medical records. Vita plug will assume no responsibility for hospital bills or fees accrued due to hospitalization or services rendered in a 3rd party facility. 

Return Policy 
All sales are final due to sanitary reasons. We are unable to accept returns on undergarments, absorbent materials, or supplies. Please refer to our sizing chart when placing your order to ensure you receive the correct size as all sales are final and non-refundable.

Parking Policy Clients are responsible for parking of the nurses. If there is a shift change with nurses, each nurse parking will be billed directly to the patient room or invoiced after service is rendered.